Privacy Policy

This Privacy Policy explains how Mwaliko collects, uses, stores, and protects personal information when you use our website, admin dashboard, and mobile applications.

1. Information We Collect

We may collect and process the following types of information:

• Account information, including your name, email address, phone number, and login details.
• Event information, including event names, dates, locations, descriptions, and organizer details.
• Guest information, including guest names, phone numbers, RSVP responses, and invitation records.
• Pledge and payment information, including pledge details, payment references, payment status, and transaction history.
• Communication data, including SMS content, WhatsApp-related setup information, reminder records, and message templates created by users.
• Technical information, including IP address, browser type, device information, app version, and system logs used for security and service improvement.

2. How We Use Your Information

We use collected information to:

• Create and manage user accounts.
• Provide invitation, RSVP, guest management, event planning, and reminder features.
• Process subscriptions, payments, and payment verification.
• Send event-related communication such as invitations, reminders, and updates.
• Improve system performance, usability, and security.
• Respond to support requests and user inquiries.
• Meet legal, regulatory, and operational obligations.

3. Guest and Contact Information

Mwaliko allows event organizers and account holders to upload and manage guest information. If you use the platform to store or send invitations to guests, you are responsible for ensuring that you have the necessary right or permission to use that information.

4. Payments and Transaction Data

For subscription and payment features, Mwaliko may store payment-related information such as transaction references, phone numbers used for payment, payment method, payment status, and confirmation details. We do not store sensitive mobile money PINs or payment authorization secrets.

5. Messaging and Notifications

Mwaliko provides communication features such as SMS reminders, WhatsApp-related messaging support, and invitation notifications. To provide these services, we may process recipient phone numbers, message content, delivery status, and related usage records.

6. How We Share Information

We do not sell personal information. We may share information only where necessary, including:

• With payment service providers for payment processing and verification.
• With messaging or communication providers for SMS or related notification delivery.
• With hosting, infrastructure, and technical service providers supporting the platform.
• When required by law, regulation, court order, or lawful government request.

7. Data Storage and Retention

We retain personal information only for as long as necessary to provide the service, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online system or electronic storage method can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable law, users may request to:

• Access their personal information.
• Correct inaccurate or incomplete information.
• Request deletion of information where legally permitted.
• Request assistance regarding account or data privacy concerns.

10. Third-Party Services

Mwaliko may integrate with third-party services such as payment gateways, email services, SMS providers, WhatsApp-related systems, analytics tools, or hosting platforms. Those services may process information according to their own privacy practices where applicable.

11. Children's Privacy

Mwaliko is not intended for unlawful or unsupervised collection of children's personal information. Users of the platform are responsible for ensuring that any personal data entered into the system is handled lawfully and appropriately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page and will take effect from the date it is posted.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

Email: info@mwaliko.com
Phone: +255745520855
Address: Kilimahewa Road, University of Dar es Salaam